best88 Privacy Policy –
How We Handle Your Data

Introduction

best88 ("we", "us", "the Platform") is an online gaming platform serving players in the Philippines. We are committed to protecting your personal information and handling it in a way that is transparent, lawful, and consistent with applicable Philippine data privacy law, including the Data Privacy Act of 2012 (Republic Act No. 10173).

This Privacy Policy covers the personal data we collect when you visit best88.fun, register an account, make deposits or withdrawals in PHP, use any game in our lobby, or contact our support team. It also covers data collected through the best88 mobile app. Please read it alongside our Terms & Conditions for a complete picture of how the platform operates.

If you have questions about anything in this policy, you can reach us at [email protected]. We will do our best to respond promptly and clearly.

What Personal Data We Collect

The personal data we collect depends on how you interact with best88. Below is a summary of the main categories:

We collect only what is necessary for the purposes described in this policy. You are not required to provide data beyond what is needed to register and use the platform — but incomplete data may limit the services available to you, particularly around withdrawals that require verified identity.

How We Use Your Personal Data

best88 uses the personal data it collects for the following purposes:

• Account management — creating and maintaining your best88 account, verifying your identity, and keeping your details up to date.
• Transaction processing — handling deposits and withdrawals in PHP through Philippine payment channels, and maintaining accurate records of your financial activity on the platform.
• Security and fraud prevention — detecting and investigating suspicious activity, preventing unauthorised access, and protecting the platform from abuse.
• Legal compliance — meeting our obligations under Philippine law, including age verification, anti-money laundering requirements, and responding to lawful requests from relevant authorities.
• Platform improvement — analysing aggregated, anonymised usage data to understand how players interact with best88 and to improve the experience for everyone.
• Customer support — responding to your enquiries, resolving disputes, and keeping a record of support interactions for quality purposes.
• Responsible gaming — monitoring account activity to identify potential signs of problem gambling and to action any self-exclusion or limit requests you make through Responsible Gaming.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review. Where profiling is used — for example, to personalise your platform experience — it does not override your ability to access platform features.

Sharing Your Personal Data

best88 does not sell, rent, or trade your personal information to any third party for their own commercial use. We may share your data only in the following limited circumstances:

• Payment processors — to facilitate deposits and withdrawals in PHP through approved Philippine banking and e-wallet channels, we share the minimum necessary financial data with our payment partners.
• Identity verification providers — to complete KYC checks, we may share identity documents with accredited verification service providers operating under appropriate data security standards.
• Game and platform technology providers — third-party software providers who power games in our lobby may receive limited technical and account data necessary to deliver their services. These providers are contractually bound to handle your data securely.
• Legal and regulatory authorities — we may disclose your data to Philippine government agencies, law enforcement, or courts when required to do so by law, or to protect the rights and safety of best88, its players, and the public.

Any third parties who receive your data are required to maintain its confidentiality and to use it only for the specific purpose for which it was shared. We do not authorise them to use your data for their own marketing or unrelated purposes.

Data Retention

We keep your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The retention period depends on the type of data:

• Account and identity data — retained for the duration of your active account and for a defined period after account closure, in line with legal record-keeping requirements.
• Transaction records — financial records including deposits, withdrawals, and betting history are retained as required under Philippine anti-money laundering regulations.
• Support communications — kept for a reasonable period to allow for dispute resolution and service improvement.
• Technical and usage data — typically retained in anonymised or aggregated form after a shorter period, once it is no longer needed for active fraud detection or platform operations.

When personal data is no longer required and its retention period has expired, it is securely deleted or anonymised so that it can no longer be linked back to you.

Security Measures

best88 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, misuse, or disclosure:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• OTP (one-time password) verification for account login and sensitive account actions.
• Secure storage of passwords using industry-standard hashing methods — we never store your password in plain text.
• Restricted internal access to personal data, limited to staff who need it to perform their role.
• Regular monitoring of platform systems for unusual activity, intrusion attempts, and security vulnerabilities.

Cookies and Tracking Technologies

best88 uses cookies and similar tracking technologies to help the platform function correctly and to understand how players use the site. A cookie is a small text file stored on your device when you visit a website.

We use the following types of cookies:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that help detect fraudulent activity.
• Analytics cookies — help us understand how players navigate the platform, which pages are visited most, and where technical issues occur. This data is aggregated and does not personally identify you.
• Preference cookies — remember your settings and preferences, such as language or notification choices, to improve your experience on return visits.

Most browsers allow you to control or disable cookies through their settings. Note that disabling essential cookies may affect the functionality of the best88 platform. For details on managing your browser's cookie settings, refer to your browser's help documentation.

Your Privacy Rights

Under the Philippine Data Privacy Act of 2012 and related regulations, you have the following rights with respect to your personal data held by best88:

• Right to be informed — you have the right to know what personal data we hold about you and how it is being used.
• Right to access — you may request a copy of the personal data best88 processes about you.
• Right to correction — if any of your personal data is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure — in certain circumstances, you may request that we delete your personal data. Note that some data may need to be retained for legal compliance purposes even after a deletion request.
• Right to object — you may object to our processing of your personal data in certain situations, particularly where processing is based on legitimate interest.
• Right to data portability — where technically feasible, you may request that we provide your data in a structured, commonly used format.

To exercise any of these rights, contact the best88 support team at [email protected]. We will acknowledge your request promptly and aim to resolve it within the timeframe required under applicable law. Identity verification may be required before we process certain requests, to protect your data from unauthorised access.

Minors and Age Restrictions

best88 is strictly intended for players aged 21 and above. We do not knowingly collect personal data from individuals below this age. If you are under 21, you must not register for or use the platform.

During registration and KYC verification, we take steps to confirm that each player meets the minimum age requirement. If we discover that a minor has registered on the platform — whether through a false declaration of age or any other means — we will immediately close the account, return any deposits after investigation, and securely delete the personal data involved.

If you are a parent or guardian and have reason to believe that a person under 21 has created an account on best88, please contact our support team immediately so we can act on it.

Updates to This Privacy Policy

best88 may update this Privacy Policy from time to time to reflect changes in how we handle personal data, changes to the platform, or updates to applicable Philippine privacy law. When we make material changes, we will update the "Last updated" date at the top of this page.

For significant changes that affect how we process your data in a material way, we may also notify you directly via your registered email address or through an in-platform notification. We encourage you to check this page periodically so you stay informed about how we protect your privacy.

Continued use of the best88 platform after an updated Privacy Policy is published means you accept the revised terms. If you do not agree with any change, you should stop using the platform and contact us to close your account.

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or the way best88 handles your personal data, please get in touch with us. We take all privacy-related enquiries seriously and aim to respond as quickly as possible.

You can reach the best88 Data Privacy team at: [email protected]

For general platform help — including account issues, deposits, withdrawals, and game enquiries — visit the FAQ page or contact our customer support team through the same email address. Our support team is available to assist players across the Philippines, including those in Manila, Quezon City, Cebu, Davao, and everywhere else in the country.